This Return Policy applies to purchases made on the A5 Networks eCommerce platform (hereby referred to as the “Platform”) operated by A5 Networks (hereby referred to as the “Service Provider”). This policy outlines the terms under which products can be returned, refunded, or exchanged.
Return Eligibility and Conditions
The Service Provider accepts returns on certain product categories, subject to the following general conditions:
• The item must be returned in its original condition, with original packaging, tags, accessories, and documentation (e.g. manuals, warranty cards).
• A valid proof of purchase (order number or invoice) is required for all returns.
• The item must not show signs of physical damage, misuse, or unauthorized repair.
• Returns must be initiated within the return window defined below.
Product-Specific Return Windows
Product Category Return Window Eligibility Conditions
Electronics 7 days from delivery Return accepted for unused items or technical defects
Cameras & Equipment 7 days from delivery Return accepted if item is defective or not as described
Non-Returnable Products
The following items are not eligible for return:
• Opened or activated products
• Used consumables
• Items marked “Final Sale” or “Non-Returnable” at checkout
Refunds
Once the returned item is received and inspected, the Service Provider will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original method of payment within 8–10 business days.
Shipping fees are non-refundable.
Exchanges
Exchanges are only permitted for defective or damaged items.
If you need to exchange a product for the same item, please contact the Service Provider within the applicable return period.
How to Initiate a Return
To initiate a return, you must contact the Service Provider through the following methods:
Email: [email protected]
Phone: 9831063919
You will be provided with a return authorization and shipping instructions. Unauthorized returns may be rejected.
Data and Privacy
All return-related information is processed in accordance with the Service Provider’s Privacy Policy.
International and Global Brand Claims
International and global brand products or items: their claims can be done at your city's nearest Customer Care center. You can directly claim your product through the OEM (Original Equipment Manufacturer) as per their terms and conditions.
Changes
This Return Policy may be updated from time to time. The latest version will always be posted on the Platform. You are encouraged to review this page periodically for any updates. Continued use of the Platform and purchase of products constitutes acceptance of any changes made to this Return Policy.
This return policy is effective as of 2025-04-08
Contact Us
If you have any questions regarding returns, refunds, or this policy, please contact us:
Email: [email protected]
Phone: 9831063919